Updated 28 September 2026
These terms explain how our IT services are ordered, paid for and handed over. The specific scope is confirmed in a written offer.
Service provider
The provider is vorobjovaprogrammig OÜ, registry code 17607427, Tina tn 24-2, Kesklinna linnaosa, Tallinn, Estonia. Contact: vorobjovaprogrammig@inbox.eu, +372 5689 0351. Services are offered to private and business clients in Estonia and the European Union through agreed remote arrangements.
Enquiries and contracts
The website brief prepares a message for your email application. An enquiry is not an order, payment or authorisation to start work. A contract is formed when our final written offer is expressly accepted in the manner stated in that offer. The offer defines the service, scope, price, timing, required access and handover process. Confirmation and terms are emailed in a form you can retain.
Prices and payment
The website displays prices in euros for the described packages. Consumer prices include applicable taxes; no separate VAT amount is added without clearly showing it in the final price before the contract is concluded. Hardware, software licences, cloud subscriptions and other stated exclusions are outside the package. Their need and cost are agreed before a purchase commitment. Payment method, due date and any advance payment are specified in the offer. This website does not collect card details or process payments.
Scope and changes
Device, account, data-volume, hour and period limits are stated on each service page. Extra work begins only after its scope and price are agreed in writing. Time estimates depend on complete initial information, authorised access and platform compatibility. The maintenance programme is for a fixed period and does not renew automatically.
Client cooperation and authority
The client confirms that they are authorised to commission work on the relevant devices, accounts and data. The client provides valid licences, required permissions and agreed backups. Access is used only for the approved scope. Passwords and security codes must not be sent through the website form. Separate data processing terms are agreed where needed. Client cooperation duties do not release the provider from responsibility for its own work.
Handover and defects
Work is handed over with the agreed checks, documentation and, where relevant, a walkthrough. The client may identify defects against the agreed scope. We arrange correction of justified non-conformity within a reasonable time; other statutory remedies remain available. A limited follow-up support window does not end or reduce statutory consumer rights. Uninterrupted operation, elimination of all security risk and data recovery in every situation are not promised.
Materials and third parties
The client retains ownership of their original data and content. Client-specific configuration guidance and summaries created during the project are handed over for the agreed use. Third-party software and services remain subject to their own rights and licence terms. References to Microsoft and Google identify possible platforms and do not imply official partner status. The website’s 3D images are conceptual illustrations.
Complaints and disputes
Send complaints to vorobjovaprogrammig@inbox.eu with order details, a description and the remedy requested. We respond to written consumer complaints within 15 days; if more time is needed, we explain the reason and the next deadline. If no agreement is reached, consumers may contact the Estonian Consumer Disputes Committee or a competent court. The European Consumer Centre Estonia can help with cross-border matters.
Applicable law
Estonian law applies. Consumers retain the mandatory protections of their country of residence and their right to use a court with statutory jurisdiction. Separate business terms may be agreed in writing. Updates apply to future contracts and do not unilaterally change an existing contract.