01
S01 / Support & continuity
Remote support starter
Address technical friction with a defined plan and scope. This package combines initial setup with agreed remote assistance.
Package prices are in euros and include applicable taxes. Hardware, licences and third-party subscriptions are excluded unless stated otherwise. Exact delivery arrangements and timing are agreed before the contract is concluded.
What you
take away.
Get an organised support process, agreed tasks resolved and a clear record of the work. Suitable for a small team or an individual using several devices.
Included in the package
- Initial review of up to 5 devices and their software environment
- Remote support connection configured with your permission
- Up to 10 hours of remote assistance within 30 calendar days
- Resolution of agreed software issues
- Work summary and practical next-step recommendations
What we need from you
Access to your own devices, valid software licences and a brief description of the issues.
Outside this package
Hardware repairs, new licences, around-the-clock coverage and guaranteed response times are not included.
DELIVERY LOGIC
Step by step.
Towards your goal.
The diagram outlines the workflow. The specific technical solution is agreed for your project.
02
Agree support
03
Resolve the tasks
04
Hand over the summary
Your device
Authorised connection
IT support
Let’s make the next step clear.
Tell us about your situation. We will identify the right service and agree on the scope.